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policy

FAQ

In such case, please contact the respective branch and provide your merchant transaction ID along with the Debited Amount, Payment ID, and Payment Date (available on your payment history or the amount debited message from your bank).

  •  Confirm whether the payment processed was successful by checking your transaction payment history.
  • If your transaction is successful, please contact the respective branch and provide your merchant transaction ID along with the Debited Amount, Payment ID, and Payment Date (available on your payment history or the amount debited message from your bank).
  • If not, the amount will be auto-refunded within 48 hours. Kindly check your buyer dashboard to see the status of your refund. Refunds to the bank usually take 3-5 business days from the date of refund (Excluding Saturdays, Sundays, and Bank Holidays) to reflect in your bank account.

Refunds are generally processed by the bank after 48 hours of the transaction. Bank usually takes 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays, and Bank Holidays).

Bill payments are updated within 2 days on the website.

If it is not updated within 2 days, please contact the respective branch or contact our online payment support team with the confirmation receipt for an update on the bill payment status.

If it is not updated, your amount will be refunded back to your source account within 48 hours. Refunds take up to 3-5 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays, and Bank Holidays).

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