Terms and Conditions

Last Updated: 02.01.2026

1. Introduction and Acceptance

These Terms and Conditions (hereinafter referred to as "Terms") govern your access to and use of the website (hereinafter referred to as the "Website") operated by Oleevia Grameen Credits Private Limited, a Non-Banking Financial Company duly registered under the provisions of the Companies Act, 2013, and holding a valid Certificate of Registration issued by the Reserve Bank of India pursuant to Section 45-IA of the Reserve Bank of India Act, 1934 (Registration Number: B-05.06096), having its registered office at 64G, Khudiram Bose Sarani, Ground floor, Flat-3A, Kolkata, West Bengal 700037 corporate office situated at First Floor, Majestic Square, Paravattani, Kalathodu, Thrissur, Kerala  680655(hereinafter referred to as the "Company", which expression shall, unless repugnant to the context or meaning thereof, be deemed to mean and include its successors and permitted assigns).

By accessing or using this Website, you (hereinafter referred to as the "User", which expression shall, unless repugnant to the context or meaning thereof, be deemed to mean and include your heirs, legal representatives, administrators, permitted successors and assigns) agree to be legally bound by these Terms in their entirety. If you do not agree to be bound by these Terms, you are requested to immediately discontinue and refrain from using this Website.

2. Definitions and Interpretation

For the purposes of these Terms, unless the context otherwise requires, the following expressions shall have the meanings assigned to them hereinbelow:

"Services" means and includes all financial services, products, facilities, and offerings made available by the Company through the Website or otherwise, including but not limited to the provision of loans and advances, payment processing services, mobile and utility recharge services, insurance distribution activities, business correspondence services, and any other ancillary or related services as may be offered by the Company from time to time.

"Third-Party Service Providers" means and includes all entities, persons, firms, companies, or organisations engaged, contracted, or appointed by the Company for the purpose of facilitating payment processing, technology infrastructure, insurance products distribution, business correspondence activities, or the provision of any other ancillary services in connection with the Services.

"Personal Information" shall have the meaning ascribed to it under the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, and shall include any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such person.

"Payment Instruments" means and includes all modes and methods of electronic payment including but not limited to credit cards, debit cards, prepaid instruments, net banking facilities, Unified Payments Interface, digital wallets, and any other electronic payment mechanisms as may be made available from time to time.

"KYC" means Know Your Customer, being the process of customer identification and verification as mandated by the Reserve Bank of India and the Prevention of Money Laundering Act, 2002, and the rules made thereunder.

Words importing the singular number shall include the plural number and vice versa. Words importing the masculine gender shall include the feminine gender and vice versa. Headings and sub-headings are inserted for convenience of reference only and shall not affect the interpretation of these Terms.

3. Scope of Services

3.1 Non-Banking Financial Company Services

The Company is engaged in the business of providing financial services as a Non-Banking Financial Company and offers the following core services, subject to applicable regulatory requirements and the Company's internal policies: loan products of various tenures and amounts including personal loans, business loans, and other credit facilities as may be approved by the Company from time to time; asset financing arrangements and lease facilities in respect of movable and immovable properties; and investment products and financial instruments as may be permitted under the regulatory framework established by the Reserve Bank of India.

3.2 Payment and Recharge Services

The Company provides payment gateway services and facilitates various payment transactions including mobile telephone and direct-to-home recharge services, utility bill payment facilities for electricity, water, gas and other utilities, money transfer and domestic remittance services within the territorial limits of India, and payment processing services through integration with third-party payment service providers and banking institutions.

3.3 Insurance Distribution Services

The Company acts as a Corporate Agent or Insurance Broker, as the case may be, duly registered with the Insurance Regulatory and Development Authority of India, and provides insurance distribution services including the solicitation and procurement of insurance business on behalf of insurance companies, facilitation of insurance applications and assistance in the processing thereof, provision of insurance advisory services to prospective policyholders, and assistance in claims intimation and follow-up with the respective insurance companies.

3.4 Business Correspondence Services

The Company acts as a Business Correspondent for and on behalf of various scheduled commercial banks and financial institutions in accordance with the guidelines and directions issued by the Reserve Bank of India from time to time, and provides banking and financial services to customers in remote and underserved areas, including account opening and deposit acceptance, loan application processing and disbursement, collection and recovery of loan instalments, and such other services as may be authorised by the principal banking institution.

4. Eligibility and Registration

4.1 Conditions of Eligibility

No person shall be eligible to use the Website or avail of the Services unless such person satisfies the following conditions: such person has attained the age of majority, being eighteen years, and is competent to contract within the meaning of the Indian Contract Act, 1872; such person is a citizen of India or a person resident in India within the meaning of the Foreign Exchange Management Act, 1999; such person is not disqualified from contracting under any law for the time being in force; and such person has the legal capacity and authority to enter into binding contractual obligations under Indian law.

4.2 Account Creation and Maintenance

The Company may, at its sole discretion, require Users to create and maintain an account on the Website for the purpose of accessing certain Services. In such event, the User undertakes and agrees to provide true, accurate, current, and complete information as may be required during the registration process and to maintain and promptly update such information to ensure that it remains true, accurate, current, and complete at all times. The User shall be solely responsible for maintaining the confidentiality and security of the login credentials, including username and password, issued or created for accessing the account, and shall be fully liable for all activities that occur under such account. The User undertakes to immediately notify the Company in writing of any unauthorised use of the account or any other breach of security that comes to the User's knowledge.

4.3 Know Your Customer Requirements

In compliance with the directions issued by the Reserve Bank of India pursuant to the Prevention of Money Laundering Act, 2002, and the Prevention of Money Laundering (Maintenance of Records) Rules, 2005, as amended from time to time, and the Master Direction on Know Your Customer issued by the Reserve Bank of India, the User hereby agrees and undertakes to provide such documents and information as may be required by the Company for the purpose of establishing and verifying the identity and address of the User, including but not limited to officially valid documents as prescribed under the said Rules. The User further agrees to submit to periodic updation of KYC information as may be required by the Company in accordance with regulatory requirements and to provide fresh KYC documents upon the expiry or invalidation of previously submitted documents.

5. Use of Website and Prohibited Activities

5.1 Permitted Use of Website

The User is granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the Website and the Services strictly for lawful purposes and in accordance with these Terms. The User shall use the Website and Services only for such purposes as are expressly contemplated under these Terms and shall not use the Website or Services for any purpose that is unlawful, prohibited by these Terms, or in any manner that could damage, disable, overburden, or impair the Website.

5.2 Prohibited Activities and Conduct

The User shall not, and shall not permit any third party to, engage in any of the following activities: provision of any false, inaccurate, misleading, or incomplete information to the Company or during the registration process or at any time during the subsistence of the User's relationship with the Company; impersonation of any person or entity or falsely stating or otherwise misrepresenting the User's affiliation with any person or entity; engaging in any activity that constitutes or may constitute a criminal offence, a civil wrong, or a violation of any law, statute, ordinance, or regulation; making any attempt to gain unauthorised access to any portion of the Website, any other accounts, computer systems or networks connected to the Website, or to any of the Services, through hacking, password mining, or any other means; transmitting or uploading any viruses, worms, malware, trojan horses, time bombs, or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; using any automated means or interface not provided by the Company to access the Website or to extract data, including but not limited to robots, spiders, scrapers, or data mining tools; reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code or underlying algorithms of any software or technology used in connection with the Website or Services; violating or attempting to violate any security features of the Website or any systems or networks connected to the Website; or engaging in any conduct that restricts or inhibits any other User from using or enjoying the Website or Services.

6. Third-Party Services and Integrations

6.1 Engagement of Payment Service Providers

The Company has entered into arrangements with various third-party payment service providers, payment gateway operators, payment aggregators, banking institutions, and other financial intermediaries (collectively referred to as "Payment Partners") for the purpose of facilitating the processing of payment transactions initiated by Users through the Website. The User acknowledges and agrees that when making payments through the Website, the User shall be subject not only to these Terms but also to the terms and conditions, privacy policies, and other terms of service as may be prescribed by the Payment Partners. The Company does not guarantee the availability, reliability, or security of services provided by Payment Partners and shall not be held liable for any failure, delay, error, or security breach arising from or in connection with the services provided by such Payment Partners.

6.2 Insurance Products and Services

Insurance products made available through the Website are underwritten by insurance companies with whom the Company has established distribution arrangements. The User acknowledges and expressly agrees that the Company acts solely as an intermediary or distributor of insurance products and does not in any manner underwrite, guarantee, or assume liability in respect of insurance policies or claims made thereunder. The Company does not guarantee the acceptance of any insurance application submitted by a User and reserves the right to decline to forward any application to the insurance company if it is of the opinion that such application does not meet the underwriting criteria. The Company shall not be responsible or liable for any rejection of insurance applications, delays in policy issuance, denial of claims, or disputes arising in connection with insurance policies, all of which matters shall be governed by the terms and conditions of the respective insurance policies and shall be subject to the jurisdiction and authority of the concerned insurance company.

6.3 Business Correspondence Arrangements

In respect of services provided by the Company in its capacity as a Business Correspondent for banking institutions and financial institutions, the User acknowledges that the Company is acting as an agent and authorised representative of the principal institution and that all transactions entered into through the Company's business correspondence channel shall be governed by and subject to the terms and conditions, policies, and procedures of the principal institution. The User further acknowledges that the Company's role is limited to facilitating access to the services of the principal institution and that the ultimate responsibility for the provision of banking services, processing of applications, sanction of loans, and resolution of disputes rests with the principal institution. Any grievances or complaints arising in connection with services provided in the Company's capacity as Business Correspondent shall be forwarded to the principal institution for redressal in accordance with its grievance redressal mechanism.

6.4 Third-Party Websites and Links

The Website may contain hyperlinks to websites, applications, or resources operated by third parties over whom the Company has no control. The provision of such links does not constitute an endorsement by the Company of the content, products, services, or practices of such third-party websites. The User acknowledges that the Company exercises no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites. The User accesses and uses third-party websites entirely at the User's own risk and is advised to review the terms of service and privacy policies of such websites before engaging with them or providing any personal information.

7. Payment Terms and Conditions

7.1 Fees, Charges, and Interest Rates

All fees, charges, interest rates, processing charges, and other amounts payable in connection with the Services are set forth on the Website and may be modified by the Company from time to time at its sole discretion. The Company shall endeavour to provide reasonable prior notice of any increase in fees or charges, provided that the Company reserves the right to modify pricing with immediate effect where required by regulatory changes, market conditions, or operational exigencies. Unless otherwise expressly stated, all processing fees, administrative charges, and similar non-refundable charges paid by the User shall not be refunded under any circumstances, including in the event of rejection of an application, cancellation of a Service, or termination of the User's account.

7.2 Accepted Payment Methods

The Company accepts payment through various electronic payment instruments and methods as may be displayed on the Website from time to time, including but not limited to credit cards and debit cards issued by banks and financial institutions bearing the marks of Visa, Mastercard, RuPay, and other card networks, internet banking or net banking facilities provided by scheduled commercial banks, Unified Payments Interface and other real-time payment systems, digital wallets and prepaid instruments issued by authorised payment system operators, National Electronic Funds Transfer, Real Time Gross Settlement System, Immediate Payment Service, and such other methods as the Company may determine from time to time.

7.3 Processing of Payments

All payments made through the Website are processed by Payment Partners engaged by the Company for this purpose. The Company does not directly collect, process, or store complete payment card information on its servers. Payment card information provided by Users is encrypted using industry-standard encryption protocols and is transmitted directly to and processed by Payment Partners in environments that comply with the Payment Card Industry Data Security Standard. The User acknowledges that the security of payment information during transmission and processing is subject to the security measures implemented by the Payment Partners and the banking institutions involved in the transaction.

7.4 Failed Transactions and Refund Processing

In the event that a payment transaction initiated by a User fails due to technical errors, network failures, or any other reason, and the User's account has been debited, the Company shall, upon verification of the failed transaction, initiate a refund to the User within a period of seven to ten business days from the date of receipt of intimation of the failed transaction. Refunds shall be processed to the original payment instrument or method used by the User for making the payment, unless otherwise agreed between the User and the Company. In the event of any dispute regarding a payment transaction, the User shall contact the Company's customer support team and provide full details of the transaction, including transaction reference number, date and time of transaction, and amount paid, and the Company shall investigate the matter and endeavour to resolve the dispute within a reasonable period.

7.5 Auto-Debit Facilities and Standing Instructions

Where the User provides authorisation to the Company or to the lending institution to set up auto-debit facilities or standing instructions on the User's bank account for the purpose of automatic collection of equated monthly instalments, loan repayments, or other periodic charges, the User hereby consents to and authorises automatic debits from the designated bank account on the due dates specified in the loan agreement or other relevant agreement. The User undertakes to ensure that sufficient funds are maintained in the designated bank account to honour such auto-debit instructions and acknowledges that failure to maintain sufficient funds may result in dishonour of payment instructions, levy of penal charges by the Company and the User's bank, and adverse impact on the User's credit history and credit score. The User may revoke or cancel the auto-debit authorisation by providing written notice to the Company at least thirty days prior to the next scheduled debit date, provided that such revocation shall not relieve the User of the obligation to make timely payments through alternative means.

8. Loan and Credit Services

8.1 Application for Loan Products

Applications for loan products submitted through the Website are subject to comprehensive credit assessment, verification of information, evaluation of creditworthiness, and final approval by the Company in accordance with its credit policies and underwriting standards. The submission of an application does not create any obligation on the part of the Company to sanction or disburse the loan, and the decision to approve or reject any application rests entirely with the Company and shall be exercised at its sole and absolute discretion. The Company reserves the right to reject any application without assigning any reason therefor. Loan disbursement, if sanctioned, shall be subject to execution of loan documentation, completion of all verification procedures, satisfaction of all conditions precedent as may be stipulated by the Company, and compliance with all regulatory requirements.

8.2 Terms Governing Loan Products

All loans sanctioned by the Company shall be governed by the terms and conditions set forth in the loan agreement executed between the Company and the borrower. The rate of interest applicable to the loan, the tenure of the loan, the repayment schedule, the equated monthly instalments or other repayment amounts, prepayment charges if any, penal interest for delayed payment, and all other material terms shall be clearly specified in the loan agreement and the loan sanction letter. The borrower may be permitted to prepay the loan in full or in part prior to the scheduled maturity date, subject to payment of such prepayment charges or foreclosure charges as may be prescribed by the Company in accordance with its policies and regulatory guidelines. In the event of default in payment of any instalment or breach of any covenant contained in the loan agreement, the Company shall be entitled to levy penal interest at such rate as may be prescribed in the loan agreement, initiate recovery proceedings in accordance with law, report the default to Credit Information Companies, and exercise such other rights and remedies as may be available under the loan agreement or under law.

8.3 Credit Information Reporting

By availing of loan products or credit facilities from the Company, the User hereby expressly authorises and consents to the Company obtaining the User's credit information and credit report from one or more Credit Information Companies registered with the Reserve Bank of India for the purpose of assessing the User's creditworthiness, evaluating the loan application, monitoring the conduct of the loan account, and taking credit decisions. The User further authorises the Company to share and submit information relating to the User and the User's credit facilities with the Company to Credit Information Companies as required under the Credit Information Companies (Regulation) Act, 2005, and the rules made thereunder and the directions issued by the Reserve Bank of India. The User acknowledges that such information may include both positive and negative information regarding the User's credit history, repayment track record, defaults if any, and other relevant information, and that such information shall be used by Credit Information Companies for the purpose of creating and maintaining credit information reports and credit scores. The User further authorises the Company to share information with the Reserve Bank of India, other regulatory and statutory authorities, law enforcement agencies, and courts and tribunals as may be required under any law for the time being in force or pursuant to any order or direction issued by a competent authority.

9. Data Privacy and Protection

9.1 Collection and Processing of Personal Information

The Company collects, receives, stores, processes, and uses Personal Information provided by Users in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and the Company's Privacy Policy as published on the Website. The collection and processing of Personal Information is undertaken only for lawful purposes and with the consent of the User, whether express or implied, and in accordance with the principles of data minimisation and purpose limitation.

9.2 Purposes for which Personal Information is Collected

Personal Information is collected and processed by the Company for the following purposes: to comply with Know Your Customer requirements under the Prevention of Money Laundering Act, 2002, and regulations issued by the Reserve Bank of India; to verify and establish the identity and address of Users and to conduct customer due diligence; to process applications for loans, credit facilities, and other Services and to assess creditworthiness and risk profile; to administer and manage the Services, loan accounts, and other relationships with Users; to communicate with Users regarding their applications, accounts, transactions, and other matters relating to the Services; to comply with legal and regulatory obligations including reporting requirements under various statutes; to prevent, detect, and investigate fraud, money laundering, and other unlawful activities; and to improve the quality of Services and to develop new products and services.

9.3 Sharing and Disclosure of Personal Information

The Company may share, disclose, or transfer Personal Information to the following categories of recipients for the purposes specified hereinabove: the Reserve Bank of India and other regulatory authorities, statutory bodies, and government agencies as required under law or pursuant to regulatory directions; Credit Information Companies registered under the Credit Information Companies (Regulation) Act, 2005, for the purpose of submitting credit information and obtaining credit reports; Third-Party Service Providers, business partners, agents, and contractors engaged by the Company for providing technology services, payment processing services, data storage services, customer verification services, and other ancillary services, subject to appropriate contractual safeguards regarding data protection and confidentiality; law enforcement agencies, investigating authorities, courts, and tribunals when required under law or pursuant to lawful orders or directions; and any other person or entity to whom disclosure is required or permitted under any law for the time being in force or with the express consent of the User.

9.4 Data Security Measures

The Company has implemented reasonable security practices and procedures designed to protect Personal Information from unauthorised access, use, disclosure, alteration, or destruction, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Such security measures include the use of encryption technologies to protect sensitive data during transmission and storage, implementation of Secure Socket Layer technology for secure communication over the internet, establishment of access controls, authentication mechanisms, and authorisation protocols to restrict access to Personal Information to authorised personnel only, deployment of firewalls, intrusion detection systems, and anti-malware solutions to protect against cyber threats, and conduct of regular security audits, vulnerability assessments, and penetration testing to identify and remediate security weaknesses.

9.5 Retention of Personal Information

Personal Information collected from Users shall be retained by the Company for such period as may be necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. In the case of loan accounts and credit facilities, Personal Information shall be retained for a minimum period of eight to ten years from the date of settlement or closure of the account or for such longer period as may be required under the directions issued by the Reserve Bank of India or under any other law for the time being in force. Upon expiry of the retention period, Personal Information shall be securely destroyed or anonymised in accordance with data protection principles and the Company's data retention and disposal policy.

10. Cookies and Tracking Technologies

10.1 Deployment of Cookies

This Website employs cookies, web beacons, pixel tags, and other similar tracking technologies for various purposes including enhancement of user experience, analysis of website usage patterns, delivery of targeted content and advertisements, and protection against fraudulent activities. A cookie is a small text file that is stored on the User's computer or mobile device when the User accesses the Website. Cookies enable the Website to recognise the User's device on subsequent visits and to remember certain information about the User's preferences and browsing history.

10.2 Categories of Cookies Utilised

The Website utilises the following categories of cookies: Essential Cookies, which are strictly necessary for the operation of the Website and enable core functionality such as session management, user authentication, security features, and load balancing, and which cannot be disabled without severely affecting the usability of the Website; Functional Cookies, which enhance the functionality and personalisation of the Website by remembering user preferences, saving language and regional settings, storing form data, and facilitating other user-specific features; Analytics Cookies, which collect information about how Users interact with the Website, including pages visited, time spent on pages, navigation paths, error messages encountered, and other usage statistics, for the purpose of analysing website traffic, identifying areas for improvement, and optimising website performance, and which may include third-party analytics services such as Google Analytics; and Marketing Cookies, which are used to deliver targeted advertisements and promotional content based on the User's browsing behaviour and interests, to track the effectiveness of advertising campaigns, to enable retargeting of Users who have visited the Website, and to facilitate integration with social media platforms and third-party advertising networks.

10.3 User Control over Cookies

Users may exercise control over cookies through the settings and preferences available in their web browser. Most web browsers are configured to accept cookies by default, but Users may modify these settings to block all cookies, to block only third-party cookies, or to receive notifications before cookies are placed on their device. Users may also delete cookies that have already been stored on their device through the browser settings. Additionally, Users may opt out of certain third-party cookies and tracking technologies through industry opt-out mechanisms such as the Network Advertising Initiative opt-out page or the Digital Advertising Alliance consumer choice page. Users are advised, however, that disabling or blocking cookies may adversely affect the functionality of the Website and may prevent Users from accessing certain features or Services.

10.4 Web Beacons and Pixel Tags

In addition to cookies, the Website may employ web beacons, also known as pixel tags or clear GIFs, which are small electronic images embedded in web pages or email messages. Web beacons are used in conjunction with cookies to track user activity across the Website, to monitor whether email messages sent by the Company have been opened and read by recipients, to measure the effectiveness of advertising campaigns and marketing communications, and to collect aggregate statistical information regarding website usage and user engagement.

11. Intellectual Property Rights

11.1 Ownership of Intellectual Property

All content available on or through the Website, including but not limited to text, graphics, photographs, images, illustrations, audio clips, video clips, software code, user interface design, logos, trademarks, service marks, trade names, and other proprietary materials (collectively referred to as "Content"), is the exclusive property of the Company or its licensors and is protected by the provisions of the Copyright Act, 1957, the Trade Marks Act, 1999, the Patents Act, 1970, the Designs Act, 2000, and other applicable intellectual property laws and international treaties. All rights, title, and interest in and to the Content, including all intellectual property rights subsisting therein, are and shall remain vested in the Company or its licensors.

11.2 Limited Licence to Users

Subject to the User's compliance with these Terms, the Company hereby grants to the User a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Website and the Content solely for the User's personal, non-commercial purposes. This licence does not include any right to reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download (except for caching purposes), store, or transmit any Content, except as expressly permitted under these Terms or as may be necessary for the normal operation of a web browser.

11.3 Restrictions on Use of Content

The User shall not, and shall not permit or authorise any third party to: reproduce, copy, duplicate, or replicate any Content from the Website for commercial purposes or for any purpose other than as expressly permitted under these Terms; modify, adapt, translate, or create derivative works based on the Content; distribute, transmit, publish, broadcast, or otherwise disseminate any Content to third parties; remove, obscure, or alter any copyright notices, trademark notices, or other proprietary rights notices affixed to or contained within the Content; use any Content in a manner that infringes upon or violates the intellectual property rights or other proprietary rights of the Company or any third party; frame or utilise framing techniques to enclose any Content or to incorporate any Content into any other website or application without the express written permission of the Company; or use any automated means, including robots, spiders, or data mining tools, to extract, scrape, or collect Content from the Website.

12. Disclaimers and Limitations of Liability

12.1 Disclaimer of Warranties

The Website and all Services are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. To the fullest extent permissible under applicable law, the Company expressly disclaims all warranties, representations, and conditions of any kind, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing, course of performance, or usage of trade. The Company does not warrant that the Website or Services will be uninterrupted, timely, secure, or error-free, that defects will be corrected, that the Website or the servers that make the Website available are free of viruses or other harmful components, or that the use of the Website will meet the User's requirements or expectations.

12.2 Accuracy and Completeness of Information

Whilst the Company endeavours to ensure that all information provided on the Website is accurate, current, and complete, the Company makes no warranty or representation regarding the accuracy, reliability, completeness, or timeliness of any information, content, or materials available on or through the Website. Information regarding interest rates, fees, charges, product features, and other details is subject to change without notice and may vary based on individual circumstances, creditworthiness, and other factors. Users are advised to verify all information independently and to contact the Company directly for confirmation of current terms and conditions before making any financial decisions or entering into any transactions.

12.3 Limitation of Liability for Third-Party Services

The Company shall not be responsible or liable for any loss, damage, or inconvenience arising from or in connection with the services provided by Third-Party Service Providers, Payment Partners, insurance companies, or any other third parties. Without limiting the generality of the foregoing, the Company shall not be liable for: failures, delays, errors, or interruptions in payment processing services provided by Payment Partners; rejection of insurance applications or denial of insurance claims by insurance companies; failures or errors in the technology infrastructure or software provided by technology service providers; or any other act, omission, negligence, or default on the part of any Third-Party Service Provider.

12.4 Limitation of Aggregate Liability

Notwithstanding anything to the contrary contained in these Terms, the aggregate liability of the Company to the User or any third party for any and all claims arising out of or relating to the use of or inability to use the Website or Services, whether based on contract, tort, strict liability, or any other legal theory, shall in no event exceed the total amount of fees actually paid by the User to the Company during the twelve-month period immediately preceding the date on which the claim arose. This limitation of liability shall apply regardless of whether the Company has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

12.5 Exclusion of Consequential Damages

In no event shall the Company, its directors, officers, employees, agents, affiliates, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunities, loss of goodwill, or cost of procurement of substitute goods or services, arising out of or relating to the use of or inability to use the Website or Services, even if the Company has been advised of the possibility of such damages.

12.6 Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is due to circumstances beyond the Company's reasonable control, including but not limited to acts of God, fire, flood, earthquake, epidemics, pandemics, explosion, war, invasion, hostilities, terrorist acts, riot, strike, lockout, industrial action, failure of public or private telecommunications networks or internet service providers, failure of power supply, governmental action, court orders, regulatory changes, or any other event or circumstance that could not have been foreseen or prevented by the exercise of reasonable diligence.

13. Indemnification

The User hereby agrees to indemnify, defend, and hold harmless the Company, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, licensors, and service providers (collectively referred to as "Indemnified Parties") from and against any and all claims, actions, proceedings, demands, liabilities, losses, damages, costs, and expenses (including reasonable legal fees and expenses) arising out of or in any way connected with: any breach by the User of these Terms or any representation, warranty, or covenant contained herein; the User's use or misuse of the Website or Services; any violation by the User of any applicable law, regulation, or the rights of any third party, including but not limited to intellectual property rights, privacy rights, or proprietary rights; any information or content submitted, posted, or transmitted by the User through the Website; any transaction entered into by the User through the Website; or any negligent or wrongful act or omission of the User. The Company reserves the right to assume the exclusive defence and control of any matter subject to indemnification by the User, and in such event, the User shall cooperate fully with the Company in asserting any available defences.

14. Grievance Redressal Mechanism

14.1 Customer Support and Complaint Registration

For any queries, concerns, or complaints relating to the Website or Services, Users may contact the Company's customer support department through the following channels: by electronic mail addressed to support@oleeviagrameencredits.com; by telephone on the customer care number as may be displayed on the Website; or by written communication addressed to the Customer Service Department at Majestic Square, Paravattani, Thrissur, Kerala. The customer support team shall endeavour to respond to all queries and complaints within a reasonable period and shall make best efforts to resolve complaints to the satisfaction of the User.

14.2 Grievance Officer

In accordance with the provisions of Rule 3(11) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has appointed a Grievance Officer to address grievances and complaints relating to the Website. The details of the Grievance Officer are as follows: Name: Mr. Sujith Chandran; Designation: Chief Operating Officer; Electronic Mail Address: grievance@oleeviagrameencredits.com; Telephone Number: 7593848045; Office Hours: 09:30 am to 17:30 pm. Users may lodge complaints with the Grievance Officer in respect of any violation of these Terms, any content that violates applicable law, any infringement of intellectual property rights, or any other grievance relating to the Website. All complaints shall be acknowledged within forty-eight hours of receipt and shall be resolved within thirty days from the date of receipt of the complaint.

14.3 Escalation to Reserve Bank of India Ombudsman

In the event that a User is not satisfied with the resolution of a complaint by the Company, the User may escalate the matter to the Office of the Ombudsman appointed by the Reserve Bank of India under the Reserve Bank of India (Ombudsman Scheme for Non-Banking Financial Companies) Directions, 2018. The Ombudsman Scheme provides a mechanism for resolution of complaints relating to services rendered by non-banking financial companies. The contact details of the Ombudsman offices and the procedure for filing complaints may be obtained from the official website of the Reserve Bank of India at www.rbi.org.in.

15. Electronic Communications and Consent

15.1 Consent to Electronic Communications

By registering on the Website and providing contact information including mobile telephone number and electronic mail address, the User hereby expressly consents to receive communications from the Company through electronic means including short message service, electronic mail, WhatsApp messages, telephone calls (including pre-recorded or auto-dialled calls), push notifications, and other forms of electronic communication. Such communications may include transactional messages relating to the User's account, applications, or transactions; service-related notifications regarding changes to the Services, these Terms, or the Privacy Policy; operational messages including alerts regarding payment due dates, account activity, or security matters; promotional communications regarding new products, services, offers, or features; and regulatory disclosures and other communications required under applicable law.

15.2 Withdrawal of Consent for Promotional Communications

The User may, at any time, withdraw consent to receive promotional and marketing communications by utilising the unsubscribe mechanism provided in electronic mail communications, by contacting the customer support department and requesting removal from promotional communication lists, or by updating communication preferences in the account settings on the Website. Notwithstanding such withdrawal of consent, the User acknowledges that the Company shall continue to send transactional, service-related, operational, and regulatory communications as these are essential for the proper administration of the User's account and the provision of Services, and consent to receive such communications cannot be withdrawn so long as the User continues to maintain an account or avail of Services.

16. Amendments and Modifications

16.1 Right to Amend Terms

The Company reserves the absolute and unconditional right to amend, modify, alter, add to, or delete any provision of these Terms at any time and from time to time at its sole discretion without prior notice to Users. Any such amendment or modification shall become effective upon the posting of the revised Terms on the Website or upon such other date as may be specified by the Company. The continued use of the Website or Services by the User following any such amendment or modification shall constitute acceptance by the User of such amended or modified Terms.

16.2 Notice of Material Changes

In the event that the Company makes any material changes to these Terms that substantially affect the rights or obligations of Users, the Company shall endeavour to provide prior notice of such changes through prominent notice on the Website, through electronic mail communication to the electronic mail address registered with the Company, or through such other means of communication as the Company may deem appropriate. Such notice shall, wherever practicable, be provided at least thirty days prior to the effective date of the material changes. Users are advised to review these Terms periodically to remain informed of any changes. In the event that a User does not agree to any material changes to these Terms, the User's sole and exclusive remedy shall be to discontinue use of the Website and Services and to close the User's account in accordance with the procedures specified in these Terms.

17. Account Suspension and Termination

17.1 Suspension or Termination by the Company

The Company reserves the right to suspend or terminate the User's access to the Website and Services, either temporarily or permanently, with or without prior notice, if: the User violates or breaches any provision of these Terms or any other agreement entered into with the Company; the User provides false, inaccurate, incomplete, or misleading information or documentation at any time; the Company has reasonable grounds to suspect that the User is engaged in or has engaged in fraudulent, illegal, or unauthorised activities; the Company receives a direction or order from any regulatory authority, law enforcement agency, court, or tribunal requiring such suspension or termination; the User fails to repay any loan or credit facility or to make payment of any amount due to the Company within the stipulated time; the User's account has been inactive for an extended period; or the Company determines, in its sole discretion, that continued provision of Services to the User poses a risk to the Company, other Users, or the integrity of the Services.

17.2 Termination by the User

The User may request termination of the User's account and discontinuation of Services by submitting a written request to the Company through the customer support channels provided on the Website. Prior to termination of the account, the User shall: settle and pay all outstanding dues, loans, advances, fees, charges, and other amounts owed to the Company; return or surrender any documents, cards, or other materials provided by the Company; complete such other exit formalities as may be prescribed by the Company; and provide such information or documentation as may be required by the Company for record-keeping and regulatory compliance purposes. The Company shall process the request for termination upon satisfaction of all the foregoing conditions and upon completion of all exit formalities.

17.3 Effect of Termination

Upon termination of the User's account, whether by the Company or by the User, the User's right to access and use the Website and Services shall immediately cease. Notwithstanding such termination, all obligations and liabilities of the User incurred prior to the date of termination shall survive and remain enforceable, including but not limited to the obligation to repay loans and advances, the obligation to pay any outstanding fees or charges, and the obligation to indemnify the Indemnified Parties. Furthermore, the provisions of these Terms relating to intellectual property rights, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution shall survive the termination of the User's account and shall continue to bind the User.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms and any contractual or non-contractual obligations arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of India. Any reference to statutes, regulations, or other legislative provisions shall include such provisions as amended, re-enacted, or replaced from time to time.

18.2 Dispute Resolution through Arbitration

In the event of any dispute, difference, or claim arising out of or in connection with these Terms or the breach, termination, or invalidity thereof, including any question regarding the existence, validity, or termination of these Terms or the relationship between the parties (collectively referred to as a "Dispute"), the parties shall first endeavour to resolve such Dispute amicably through good faith negotiations. In the event that the parties are unable to resolve the Dispute amicably within thirty days from the date on which one party notifies the other party in writing of the existence of the Dispute, such Dispute shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator to be appointed by mutual agreement between the parties, failing which the appointment shall be made in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of the arbitration shall be Thrissur, Kerala, India. The language of the arbitration shall be English. The arbitral award shall be final and binding upon the parties and may be enforced in any court of competent jurisdiction.

18.3 Exclusive Jurisdiction

Subject to the provisions relating to arbitration set forth above, the courts located at Thrissur, Kerala, shall have exclusive jurisdiction to entertain any proceedings, applications, or matters arising out of or in connection with these Terms, and the User hereby submits to the exclusive jurisdiction of such courts and waives any objection to the exercise of jurisdiction by such courts on the grounds of venue or forum non conveniens or any other ground.

19. Regulatory Compliance and Supervision

The Company is a Non-Banking Financial Company registered with and regulated by the Reserve Bank of India pursuant to the Reserve Bank of India Act, 1934, and is subject to the regulatory framework, directions, circulars, guidelines, and notifications issued by the Reserve Bank of India from time to time. The Company's operations and activities are conducted in compliance with the Non-Banking Financial Company - Systemically Important Non-Deposit taking Company (Reserve Bank) Directions, 2016, as amended, or such other directions as may be applicable to the Company based on its classification. In addition, the Company's insurance distribution activities are regulated by the Insurance Regulatory and Development Authority of India pursuant to the Insurance Regulatory and Development Authority (Insurance Brokers) Regulations, 2018, or the Insurance Regulatory and Development Authority (Corporate Agents) Regulations, 2015, as applicable. The User acknowledges that all Services provided by the Company are subject to applicable regulatory requirements and that the Company reserves the right to modify, suspend, or discontinue any Service in order to ensure compliance with regulatory changes or directions.

20. Miscellaneous Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy published on the Website and any other policies, guidelines, or terms specifically applicable to individual Services or products as may be communicated to the User from time to time, constitute the entire agreement and understanding between the User and the Company with respect to the subject matter hereof and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between the parties relating to such subject matter.

20.2 Severability

If any provision of these Terms is held by a court of competent jurisdiction or arbitral tribunal to be invalid, illegal, void, or unenforceable for any reason, such provision shall be deemed to be severed from these Terms, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect. In such event, the parties shall endeavour to replace the invalid or unenforceable provision with a valid and enforceable provision that achieves, to the extent possible, the economic, business, and other purposes of the invalid or unenforceable provision.

20.3 Waiver

No failure or delay by the Company in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. The rights and remedies provided in these Terms are cumulative and not exclusive of any rights or remedies provided by law.

20.4 Assignment

The User shall not assign, transfer, delegate, or otherwise dispose of, whether voluntarily or involuntarily, by operation of law or otherwise, any of the User's rights or obligations under these Terms without the prior written consent of the Company. Any purported assignment or transfer in violation of this provision shall be null and void. The Company may assign, transfer, or delegate any of its rights or obligations under these Terms to any person or entity without the consent of the User, including but not limited to assignment in connection with a merger, acquisition, corporate reorganisation, sale of assets, or operation of law.

20.5 Relationship of Parties

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or fiduciary relationship between the User and the Company. Neither party shall have any authority to bind the other party or to incur any obligation on behalf of the other party without the express written consent of such other party.

20.6 Language

These Terms have been drafted and executed in the English language. In the event that these Terms are translated into any other language for convenience or for any other purpose, the English language version shall prevail and govern in all respects, and any interpretation or construction of these Terms shall be based solely on the English language version.

20.7 Headings

The headings and sub-headings used in these Terms are inserted for convenience and ease of reference only and shall not affect the interpretation or construction of these Terms.

Contact Information

Oleevia Grameen Credits Private Limited
Corporate Office: Majestic Square, Paravattani, Thrissur, Kerala, India
Corporate Identity Number: U67190WB1995PTC068169
Reserve Bank of India Registration Number: B-05.06096
Electronic Mail: support@oleeviagrameencredits.com
Telephone: 0487-2375555

By clicking "I Accept" or "I Agree" or by accessing, browsing, or using this Website in any manner, you acknowledge and confirm that you have carefully read, understood, and agree to be legally bound by these Terms and Conditions in their entirety.